Professional Terms of Service for Long-Term Fashion Brand Cooperation

Ensuring transparency and reliability in all Duolan services

By using Duolan’s website or engaging in business communication, clients acknowledge and agree to the Terms of Service. These terms cover inquiry submission, project evaluation, sampling, bulk production, and business collaboration for fashion brands, ensuring professional, consistent, and secure cooperation.

Comprehensive Fashion Manufacturing Services

Covering development, sampling, production, and delivery coordination

Duolan provides professional business services including fashion design evaluation, fabric and trim sourcing, sample development, quality inspection, compliance verification, and delivery coordination. Our services include:

Review of tech packs, sketches, reference images, and sizing charts
Development of prototypes and sample garments
Bulk production planning and coordination across multiple factories
Quality control aligned with ISO9001, SMETA, BSCI, OEKO-TEX®, and GOTS standards
Packaging, labeling, and compliance management
All services are intended for professional fashion brands and structured to support global fast-fashion, occasion wear, and premium dress projects. Website content is for informational purposes and does not constitute a binding offer unless confirmed in writing.

Website Use & Responsibilities

Ensuring lawful and ethical interaction for all visitors

Clients and visitors agree to use the Duolan website responsibly for professional fashion inquiries. Prohibited actions include:

Misrepresentation of brand or company identity
Submitting false or misleading project information
Unauthorized use of Duolan content, images, or technical documentation
Attempts to scrape, copy, or disrupt website functionality

Submitted information must be accurate, truthful, and voluntarily provided for genuine business engagement. Duolan reserves the right to restrict access to users who misuse website resources or submit fraudulent inquiries.

Inquiry Submission and Non-Binding Agreements

Ensuring clarity in project evaluation and communication

Submitting a business inquiry, quotation request, or project information to Duolan does not create a binding contract, partnership, or production obligation. Clients provide tech packs, sketches, reference images, size charts, fabric preferences, and project concepts strictly for evaluation, discussion, and project feasibility assessment. Duolan uses this information to analyze production complexity, estimate pricing, review materials, and plan sampling and bulk production timelines.

All communication, whether through email, WhatsApp, WeChat, video calls, or inquiry forms, is treated as professional business correspondence. Duolan responds with reasonable accuracy but is not liable for changes in material costs, labor availability, shipping conditions, or international regulatory requirements. Final terms regarding pricing, production quantity, payment, sampling, packaging, or shipment must be confirmed in writing and signed agreements.

Clients are responsible for providing accurate information, including project deadlines, compliance requirements, and specific design specifications. Misrepresentation or incomplete data may affect lead times, production feasibility, or quotation accuracy. Duolan reserves the right to reject, suspend, or delay inquiries that do not meet professional standards or that present risks to business operations or intellectual property.

Clear Pricing and Production Processes

Structured approach from sample to large-scale orders

Duolan provides transparent quotations based on garment complexity, fabric, trims, embellishments, order volume, and compliance requirements. Standard sample turnaround is 5–7 days; complex garments may require 7–15 days.
We support 2 free sample revisions. Additional changes, new molds, or accessory development may incur extra fees. Bulk production only begins after written approval of specifications, pricing, and samples. Minor variations in fabric, fit, or stitching may occur, but Duolan ensures up to 98% consistency with approved samples.

Intellectual Property & Ownership

Maintaining ownership and confidentiality of submitted materials

Clients retain ownership of all submitted designs, tech packs, logos, artwork, trademarks, product specifications, packaging concepts, and private-label materials. Duolan does not claim ownership or licensing rights beyond what is necessary to evaluate, produce, inspect, package, or deliver the agreed garments.

All submitted project files are accessed only by authorized personnel directly involved in production, including sales, design, R&D, sample makers, production managers, QC staff, and packaging coordinators. Duolan ensures that designs are never used for unrelated projects, sold to third parties, or disclosed to competitors.

Clients are responsible for confirming that submitted artwork, trademarks, logos, or licensed designs are legally owned or authorized for production. Duolan may support NDA agreements for highly sensitive projects, such as unreleased collections, private-label collaborations, or designs intended for exclusive retail launches. NDAs must be requested before sharing confidential materials.

Duolan’s IP practices are designed to foster trust, protect trade secrets, and facilitate long-term collaboration with global fashion brands while ensuring compliance with international business standards.

Confidentiality & Project Protection

Protecting sensitive fashion brand information

All information related to projects, including garment patterns, fabric and trim specifications, technical files, sample feedback, packaging instructions, pricing, and order plans, is treated as confidential by Duolan. Access is strictly limited to internal teams necessary for project execution, such as design, R&D, sample, production, QC, packaging, and logistics.

Duolan does not disclose, reuse, sell, or share project information with unrelated third parties or other clients without explicit written consent. Confidentiality measures include controlled access to files, encrypted communication, secure storage, and internal handling procedures.

Duolan supports long-term partnerships by safeguarding private-label designs, seasonal collections, limited-edition garments, and IP assets. Clients requiring NDA agreements can request formal documentation before sending any confidential files. By adhering to these practices, Duolan ensures professional, secure, and reliable cooperation across all stages of garment development, sampling, production, quality control, packaging, and shipping.

Compliance & Regulatory Responsibilities

Supporting safety, labeling, and regulatory compliance

Duolan’s manufacturing adheres to SMETA, ISO9001, BSCI, OEKO-TEX®, and GOTS standards. Clients are responsible for specifying regulatory, labeling, and certification requirements. Duolan coordinates with testing labs, packaging teams, and compliance authorities to ensure garments meet destination-market standards.

Rigorous Quality Control Across All Garment Production

Ensuring consistent product quality, fit, and finish for all clothing orders

Duolan maintains strict quality control procedures throughout all stages of clothing production, from initial sample creation to bulk manufacturing. Our dedicated QC staff and factory managers monitor garment quality across multiple factories, ensuring consistency in fabric integrity, stitching, seam alignment, finishing, embroidery, printing, and accessory attachment. Every garment is checked against approved samples, technical files, and client specifications to maintain a high level of uniformity.

Pre-shipment inspections ensure correct sizes, color accuracy, fabric type, labeling, hang tags, and packaging before dispatch. Duolan also supports third-party inspections when requested, including AQL-level audits or retailer-specific requirements, which are coordinated directly with clients. Special attention is given to garments with complex construction, embellishments, or multiple fabric layers to ensure quality standards are met without compromising timelines.

Clients are responsible for clearly communicating inspection standards, retailer-specific requirements, and acceptance criteria before production. Duolan provides detailed QC reports, photographs, and measurements, giving brands full transparency and confidence that their products meet global fast-fashion, boutique, and e-commerce standards.

Flexible Payments and Trade Terms for Global Clients

Securing transactions and ensuring timely delivery worldwide

Duolan supports multiple secure payment methods, including T/T (bank transfer), PayPal, credit cards, Alipay, and verified third-party payment platforms. Payment terms, including deposit, balance payment, sample fees, tooling fees, and shipping charges, are confirmed in writing prior to production.

Trade terms include EXW, FOB, DAP, and DDP, allowing clients to choose arrangements based on destination, order volume, and logistics preferences. Duolan coordinates shipments via air freight, sea freight, express courier, and rail, depending on delivery speed, cost efficiency, and order scale. Estimated delivery timelines are provided, but actual delivery may vary due to customs clearance, port congestion, carrier delays, or client approval timelines.

Clients must provide accurate shipping information, compliance documents, and timely payment to ensure smooth operations. Duolan communicates updated schedules, tracking information, and pre-shipment confirmations. These practices ensure global fashion brands can manage multi-SKU shipments, plan seasonal launches, and maintain inventory flow across international retail channels.

Cookies & Website Analytics

Respecting user privacy while improving navigation and content quality

Duolan uses cookies and basic website analytics to track page visits, device type, browser, session duration, and navigation patterns. This information is aggregated and anonymized to improve site layout, load times, content relevance, and overall user experience.

Cookies do not collect sensitive business files, tech packs, or confidential client information. Users may disable cookies through browser settings, although some website functions may be limited. Analytics provide insights into popular pages, form submissions, and content engagement, helping Duolan better serve prospective clients and provide faster, more accurate responses to inquiries.

This data is used to optimize website performance, ensure clear presentation of garment categories, service offerings, factory capabilities, and sample timelines, and facilitate smoother business inquiry submissions and project evaluations.

Limitation of Liability & Force Majeure

Protecting Duolan and clients from unavoidable circumstances

Duolan is not liable for indirect, incidental, consequential, or punitive damages, including delays caused by changes in client specifications, raw material availability, production capacity, shipping disruptions, or regulatory inspections. All website content and preliminary information are provided “as-is” for professional evaluation, and binding commitments require written confirmation.

Force majeure events—such as natural disasters, pandemics, civil unrest, labor strikes, supplier shortages, power outages, or extreme weather—may impact production or delivery schedules. In such cases, Duolan will make reasonable efforts to notify clients promptly, coordinate adjustments, and propose practical solutions.

This policy ensures transparent risk management for business fashion clients, realistic expectations for delivery and production timelines, and maintains trust in Duolan’s global supply chain and professional manufacturing services.

Contact Information

Reach out to Duolan for inquiries about terms, projects, or production support

If you have questions about these Terms of Service, Duolan’s custom clothing manufacturing services, quotation conditions, sampling terms, confidentiality, compliance support, payment methods, trade terms, or delivery arrangements, please contact us directly. Our team provides professional guidance for business fashion brands, private-label clients, sourcing teams, retailers, distributors, and e-commerce businesses seeking reliable manufacturing support.

Duolan is headquartered in Shenzhen, Guangdong Province, China, with over 30 years of experience in fast-fashion and premium women’s clothing OEM/ODM production. We coordinate across 16 core factories and more than 20 satellite production sites, offering design evaluation, tech pack review, fabric sourcing, sampling, bulk production, quality control, and logistics coordination.

Clients can reach us using multiple communication channels:

Website: duolanapparel.com
Email: info@duolanapparel.com
Phone / WhatsApp: +86 189 2946 5598
WeChat / Voice Call / Video Meeting: Available on request for professional consultations

We welcome professional inquiries from global fashion brands, boutique retailers, e-commerce teams, sourcing managers, and private-label partners. Duolan is committed to handling all project details, communication, and shared information securely, responsibly, and with strict confidentiality, ensuring that every business collaboration is efficient, transparent, and reliable.

Final Statement & Cooperation Commitment

Ensuring secure, efficient, and collaborative clothing manufacturing

Duolan values the trust of global fashion brands when sharing designs, tech packs, prototypes, brand assets, production specifications, and packaging plans. Our goal is to handle every inquiry, quotation, sample review, production record, and shipment detail with strict confidentiality and professionalism, supporting reliable long-term cooperation.

We maintain secure internal access protocols, NDA compliance, and controlled file handling to protect client intellectual property and trade secrets. Our teams—including designers, R&D engineers, sample makers, production managers, QC staff, and logistics coordinators—work in coordination to ensure quality, consistency, and timely delivery.

Clients can confidently share projects for custom dresses, party wear, business attire, and seasonal collections, knowing Duolan safeguards every aspect from sampling through bulk production and global shipping. This final statement reinforces Duolan’s commitment to transparent business collaboration, secure handling of confidential information, and dependable manufacturing practices.